These Terms and Conditions apply to all transactions between us and yourself, please read them carefully.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website. Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these Terms and Conditions.


The Company means Oaklands Country Supplies. The Customer or you, means the person who buys or agrees to buy goods from the company.

Product Specifications

All product information provided on this website is intended as a guide only. Dimensions, weights, colours and images are only approximate.

The company warrants that the goods will be at the time of delivery correspond to the description given by the company. It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose before ordering. The company hereby reserves the right to make without notice such minor modifications in specifications, designs or materials, as it may deem necessary.

Customer Orders & Payment

The company will treat each order of goods as an offer by you to purchase the goods subject to these Terms and Conditions.

To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail.

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Order Processing

Once we have received your order and payment, we will pick, pack and dispatch the item. We will aim to do this within 1-2 days for all orders placed between Monday – Friday (excluding Bank Holidays).

Order Tracking

You can track the progress of your order at any time by logging into My Account from the Homepage on this website.

Availability & Back Orders

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

If your item is not in stock, we will back order it for you. If we are unable to fulfil that backorder within 7-10 working days, you will be emailed with the option to cancel your order if you would rather not wait.


The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers’ prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. We will not be obliged to supply goods at the incorrect price. All prices are inclusive of VAT, delivery charges will be shown at the checkout.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative.

Prices that are reduced for sales and promotions are only valid for the specified period.

Tax Charges

For orders made from the UK, 20% value added tax is included where applicable. Some goods are zero rated for vat e.g. animal feeds/supplements.

Further Policy Information

View our Delivery Information

View our Orders & Returns Policy

View our Privacy Policy