This Orders & Returns Policy only applies to the Oaklands Country Supplies website (www.oaklandscountrysupplies.co.uk) and outlines our Orders & Returns Policy and forms part of our Terms and Conditions.

Customer Orders and Payment

Oaklands Country Supplies will treat each order of goods as an offer by you to purchase the goods subject to these Terms and Conditions.

Goods can only be ordered on our website and not over the telephone, you must be at least 18 years of age and accept delivery within the UK. All orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail.

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Order Processing

Once we have received your order and payment, we will pick, pack and dispatch the item. We will aim to do this within 1-2 days for all orders placed between Monday – Friday (excluding Bank Holidays).

Order Tracking

You can track the progress of your order at any time by logging into My Account from the Homepage on this website.

Availability & Back Orders

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

If your item is not in stock, we will back order it for you. If we are unable to fulfil that backorder within 7-10 working days, you will be emailed with the option to cancel your order if you would rather not wait.

Returns Policy

The Returns Policy detailed below is provided for your information, in line with legislation contained in Consumer Protection (Distance Selling) Regulations 2000. This legislation covers items bought where there is no direct contact between the supplier and the consumer. It does not apply where goods are bought for business use, from showrooms, fairs or exhibitions.

The Distance Selling Regulations give consumers a 7 working day cancellation period – starting the day after receipt of the goods.

To cancel the contract under the terms of the Direct Selling legislation the company must be contacted in writing within 10 days of receipt of the goods.

Goods returned have to be complete and in a resalable condition including original packaging and the order conformation information. We cannot be held responsible for goods returned without proper identification. Please note that any postage costs including those incurred when returning your goods will be at the customers cost. Please ensure that you obtain and retain a proof of posting when you return your goods. This is to protect you in the event that your goods are lost in transit.

The customer will be refunded in full within 30 days of cancellation of the contract.

For Faulty or Damaged Goods

Please notify us immediately by phone or email if you find the goods damaged or faulty upon receipt. You may call us about a damaged or faulty item but you should also email us to comply with our Returns Policy. We reserve the right to refuse returns that do not comply with our Returns Policy. Consumable items are not covered by our Returns Policy e.g. poultry feed.

Any faults discovered 30-days after purchase will be dealt with by the manufacturer directly.